Terms & Conditions

Descriptions

Whilst every care has been taken during preparation of the company literature, no responsibility can be accepted by the company for any errors that may occur. We reserve the right to make any changes without notice. All prices shown are exclusive of VAT.

Settlement of Accounts

Payment terms are strictly pay on pick up. Following are the three principal ways to make a payment:

  • By Cheque – make cheque payable to Orbit Cycles Limited.
  • By BACS – to make a payment by BACS you will need to know our bank details. Ring 01909 518275 for the account details.
  • By Credit Card (direct to Orbit Cycles) – Telephone Orbit Cycles on 01909 518275 quoting your credit card number, expiry date, 3 digit security number and house number and postcode of the billing address, along with all relevant invoice numbers and the amount you wish to pay.

Reservation of Title

The risk in the goods shall pass to the purchaser upon delivery. However, all goods supplied will remain the property of Orbit Cycles until the invoice has been paid in full. Orbit Cycles reserve the right to take back any goods when a.) the goods are not paid for in full within credit terms or b.) the purchaser is declared bankrupt.

Complaints

Any complaints should be made within 5 working days from date of invoice.

Carriage

Refunds and Damaged Goods

All sales are final except when goods are damaged or faulty. Any damaged or faulty goods must be notified to us by telephone or email within 48 hours of receipt. Any damaged or faulty goods must be returned to us to be checked and verified before a refund is issued. In the event an item was ordered incorrectly by the customer then please contact us. So long as the goods are in a saleable condition we often accept their return with the customer paying delivery costs. Again the goods must first be checked and verified by ourselves before a refund is issued.

Cancellation

To cancel your order, please telephone us during our normal business hours. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and/or your card was charged, there is a 5% cancellation fee deducted from your refund.